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How na33 bat Handles Your Personal Data

This Privacy Policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and exactly how we use, store and protect it.

Account data kept securebKash, Nagad, Rocket wallet details protectedYour right to access or delete dataNo data sold to third partiesContact us to request changes
na33 bat How na33 bat Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or request deletion of the personal data we hold on your account, our support team handles these requests directly. You can also ask us to clarify how your bKash or Nagad wallet details are stored, or request a record of the data tied to your account. Response times depend on the nature of your request, but we aim to acknowledge every privacy query promptly.

Team online

Live Chat

Open the chat window from your account dashboard to raise a privacy request — our team will confirm receipt and next steps in the same conversation.

Email Support

Send your data access or deletion request to our support email address listed in your account settings. Include your registered phone number for verification.

Account Settings

Some personal details — display name, contact number, linked wallet — can be updated directly inside your account profile without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply security measures at each point where your data moves — from the moment you enter your phone number at registration, through every bKash, Nagad or Rocket deposit, to the session token that keeps you logged in on mobile. Data is stored on access-controlled servers; only authorised staff handling account operations or payment disputes can retrieve your records. We do not keep data longer than necessary for its original purpose, and we review retention periods as our services change.

SSL Encryption

All data transmitted between your device and our platform — including wallet numbers and account credentials — travels over SSL-encrypted connections to prevent interception.

Wallet Data Handling

Your bKash, Nagad and Rocket mobile numbers are stored only to match transactions to your account. We do not store PINs, OTPs or full bank account numbers at any point.

Data Retention Policy

Account records are held for as long as your account remains active and for a period after closure, as required for transaction audit purposes. You can request early deletion where local law permits.

Third-Party Sharing

We share data only with payment processors — such as the rails behind bKash, Nagad and Rocket transactions — and only to the extent needed to complete your request.

Your Privacy Questions, Directly Answered

These are the questions we hear most often from players in Dhaka and across Bangladesh about how their account data is handled. If your question is not here, reach out via live chat or the email address in your account settings.

We collect your name, email, phone number and the wallet number you use for bKash, Nagad or Rocket deposits. Device and session data is also logged automatically for security.

Yes. Wallet numbers are stored only to match payments to your account. We never store your PIN, OTP or any authentication credential from your mobile wallet app.

Yes. Send a data access request via the support email shown in your account settings. We will confirm your identity and provide a summary of the records we hold on you.

Contact support via live chat or email with a deletion request. We will process it in line with our retention obligations — some transaction records may need to be kept for audit purposes.

We share data only with payment processors required to complete your bKash, Nagad or Rocket transactions. We do not sell or rent your personal data to any marketing or analytics third party.

Your rights depend on the laws of your jurisdiction and the eligible regions we serve. Where local law permits, you can access, correct or request deletion of your personal data by contacting our support team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.